Terms & Conditions
+ Code of Conduct
Attendees and those interested in attending or submitting or screening films at Toronto After Dark Film Festival (TADFF) and its events, should familiarize themselves with following Terms and Conditions regarding the use of Tickets, Passes, attendance and participation in the festival in general:
SCREENING TIMES: Each screening in total will last approximately 2 hours including intro, trailers and short film. Film start time and length, as listed in the schedule or the Cineplex Website represents the best available information at press time and is for your convenience only. Stated length of film at the Cineplex website does not include film introductions or Q&A sessions following the screening. Screenings and schedules are subject to change without notice.
AGE ADVISORY: In terms of age advisory, most screenings are 18A or 14A, with audience cautions for frightening scenes, language and graphic violence. For the film-specific specific rating and cautions, please check the Cineplex website when actual screening tickets are on sale. Due the mature content of certain films, Festival All-Access Passes are Restricted to adults age 18+. Social venues may be restricted to adults aged 19+.
PRICING: Prices subject to revision, applicable taxes and advance ordering fees.
AVAILABILITY: All advance and door purchased tickets and passes are in limited supply, and subject to availability.
ANNOUNCED GUESTS: any announced guests “in attendance” including directors, cast or crew members are not guaranteed and subject to cancellation at any time.
ADVANCE TICKETING PROVIDER: Advance Box Office Service provided by Cineplex. Advance All-Access Pass Sales and other Passes provided by TADFF .
ALL SALES FINAL: No cancellation, refunds or exchanges. Tickets are good only for the screening for which they are issued. Tickets and Passes will not be replaced if lost or stolen, and are non-transferable or re-sellable.
FESTIVAL PASS PICK-UP & USEAGE: All Festival Passes (including All-Access Passes) are not mailed out. Pass users must pick up their Passes in person prior to gaining access to screenings and events. For complete All-Access pick-up instructions please visit our Purchased Pass Pick Up Info page. Passes are restricted to adults 18+, are non-transferable, and non-refundable. They will not be replaced or refunded if lost.
SEATING AT SCREENINGS: Unlike regular Cineplex venue screenings, there is no pre-assigned individual seat selection at the film festival. All seats are general admission and filled from the ticketholders line or passholders line (which is seated first, one of the added benefits of purchasing the All-Access Pass).
Customers must present a valid ticket or pass to gain admittance to a screening. Please arrive at your screening venue a minimum of 30 minutes prior to each screening to ensure seating. Seating is NOT guaranteed for ticket or pass holders arriving less than 15 minutes before scheduled screening times, as vacant seats are liable to be filled by those waiting in the Rush Line.
Standing at the back of the theatre or sitting in the aisle is not allowed. All customers must leave the cinema and lobby following each screening. Seats inside the theatre may not be saved. Please do not leave empty seats in the middle of the row. Rush seating is less disruptive to the rest of the audience if empty seats are available on the aisles.
LATECOMERS: Latecomers with valid tickets or passes will be seated only at the discretion of TADFF staff, if seats are available. There will be no admittance 15 minutes after the start of a program.
RUSH TICKETS FOR SOLD OUT FILMS: If a festival screening is listed as Sold Out, you can still try for tickets in person by checking in for Rush tickets at the venue from one hour before the show. Add your name to the list on the night of the screening at the festival ticket table up to 30 minutes before any sold out screening. After an empty seat count, just a few mins before the show, spare tickets will be issued on a first come, first served basis to those on the list. Please note RUSH tickets are not eligible to be used with SCENE or other Cineplex discount programs. Another way of getting into sold out films is to have an ALL-ACCESS Pass (or equivalent Complimentary Pass) as these guarantee entry!
USE OF DIGITAL DEVICES: Use of cameras and any recording devices is strictly prohibited during screenings. In addition personal digital devices and wearable technologies including but not limited to cellular phones, smartphones, tablets, pagers, smart watches, Google Glass / head-worn technology and wrist watch alarms and chimes must be switched off or set to silent and dimmed for screenings.
ADMITTANCE TO TADFF SOCIAL EVENTS: Entrance to official TADFF social events restricted to Adults age 19+. Entrances to social events is not guaranteed and is subject to venue capacity regulations. In the event of capacity being reached or becoming close to being reached at a social event venue, entry priority will be given to Festival Passholders.
CODE OF CONDUCT: Toronto After Dark Film Festival is a safe, respectful, inclusive, and fun environment for people to enjoy movies and events. TADFF & Our Venue Partners will not tolerate mistreatment of any kind of its staff or volunteers and will take measures accordingly. We and our venue partners reserve the right to remove from our venues without refund and/or ban for life any attendee who engages in abusive, harassing, discriminatory, or threatening statements or behaviour towards any other festival attendees including staff, volunteers or guests.
We do not tolerate harassment of any kind, including: Intimidation or threats, inappropriate disruption of events, hurtful language, physical assault of any type, inappropriate physical contact, unwanted sexual attention, bullying or stalking. This Code of Conduct applies to everyone participating in or interacting with TADFF in any shape or form, including but not limited to our in-person venues, online including via email and our social media channels. It also applies to TADFF and venue partner staff and volunteers.
A festival ban entails a barring of all forms of participation and interaction with TADFF going forward, including but not limited to official screenings, social events, social media channels, contests and email communication.
WHAT TO DO IN EVENT OF A CODE OF CONDUCT BREACH: If you are asked to stop any abusive or harassing behaviour, please STOP immediately. If you experience or witness any form of harassment, please contact the nearest festival or venue staff member. They will bring it up to a manager who will address the situation. If you feel unsafe in your immediate situation please move to a safe location. To file a formal complaint, please provide detailed information and your contact information and email tickets@torontoafterdark.com
ACCESSIBILITY POLICY: Toronto After Dark Film Festival is committed to being an accessible-friendly film festival and providing excellence in serving all customers including people with disabilities. Please see the festival's Accessibility Policy for more details. For personal accessibility queries and requests please contact us at the film festival, and we will be more than happy to do everything we can to assist you.
RESPIRATORY VIRUSES INCLUDING COVID-19: Any public place where people are present carries an inherent level of risk of exposure to respiratory viruses including COVID-19 and influenza. As a valuable health & safety measure, Toronto After Dark Film Festival strongly recommends all those taking part in this October's in-person event including all audience members, filmmakers, staff and volunteers, wear masks as much as feasibly possible throughout their attendance especially in all indoor spaces including our venues, lineups , hallways , washrooms and other communal areas.
We will also have complimentary single use 3-ply surgical-type masks available for patrons at the festival merchandise table. In addition the festival strongly recommends attendees be up to date on any eligible respiratory virus vaccinations including the latest COVID-19 booster shots ahead of attending our event. If you are feeling sick, showing common respiratory virus symptoms or have been exposed to someone with a respiratory infection, we request that you please stay home. By attending TADFF you voluntarily assume all risks related to exposure to respiratory viruses including COVID-19.
WAIVER: By reading this and/or using a ticket or pass or participating in any aspect of TADFF, the user waives and releases TADFF from all claims he/she may have against TADFF for any loss, damage, injury, liability or expense he/she may suffer, arising from his/her presence at the event venue due to any reason whatsoever, including those arising from personal injury, property loss/damage or death.
USE OF EMAIL: All online purchases of Tickets to TADFF events require a valid contact email to be provided. In addition ALL sales of Festival Passes, whether online, in person or by phone, require a valid contact email to be provided. Emails used for purchases may be added to TADFF’s Email Updates list. They will not be provided or sold to any third parties. The TADFF updates list can be easily un-subscribed from with a single-click on the “Unsubscribe button” which appears on all festival updates. Note: TADFF’s email use policy takes precedence over any third party ticket provider’s email policy, including Cineplex’s.
USE OF SOCIAL MEDIA: RSVP-ing on any social media platform including Facebook, Twitter/X, Instagram or any equivalent on any other social media channel for a film screening or event of TADFF’s does not ensure a seat or ticket is reserved. You must have an actual valid physical ticket or pass in order to enter screenings and events.
PHOTOGRAPHY & VIDEOGRAPHY OF TICKET & PASS HOLDERS: By using a ticket or pass to enter a ticket venue or TADFF social after-screening event, the ticket/pass holder agrees to being photographed, filmed or recorded in the event venue and to the publication, reproduction and other use of all photographs, video or other recordings of the ticket holder’s voice or likeness without further notice or compensation in any publicity or advertisement carried out by, or on behalf of, TADFF in any manner whatsoever, including print, broadcast or the internet.
FILM ELIGIBILITY REQUIREMENTS: A list of the eligibility requirements for films submitted for screening at TADFF can be found at the “Submissions Page” at the film submission service website Film Freeway. However TADFF and its Programming Department reserve the right to make exceptions to the requirements each year for a small, select number of films based on other merits that warrant their inclusion in the festival program.
CONTESTS: Standard rules for contests run by the festival include: open to Residents of Ontario, Canada, adults age 18+, restricted to one entry per person. Contest winners selected by random draw. Use of automated / spam / VPN software or multiple alternative email accounts to enter contests for the same person will render entry null and void and result in permanent banning of entrant and all their accounts from future contests. Entry may result in receiving future email correspondence or updates from the festival. Please see specific contest rules and regulations for any modifications or supplements to these rules.
REVISIONS: All terms and conditions, including venue information, films and schedule, are subject to revision, change or cancellation without notice or refund.
If you have any questions, please contact us.
